Refund Policy
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Refund Policy
Last updated: October 2025
At Epoint AI LLC, we strive to provide exceptional AI-powered tools and services to all our users. This Refund Policy outlines the terms under which refunds may be issued for purchases made through https://epointai.com.
By using or purchasing our products or services, you agree to this Refund Policy.
1. Digital Services and Non-Tangible Products
Epoint AI provides access to digital tools, software, and subscription-based AI services.
Since these are intangible and instantly accessible upon purchase, all sales are generally final once access has been granted.
However, we do consider refund requests under certain limited circumstances (see Section 2 below).
2. Eligibility for Refund
You may request a refund only if:
You were charged more than once for the same product or plan.
You experienced a technical issue that prevented access to the purchased service, and our support team was unable to resolve it.
A billing error occurred due to system malfunction.
All refund requests must be made within 7 days of the original purchase date.
Refunds are not available for:
Change of mind after product access or delivery
Failure to use the service or cancellation due to personal circumstances
AI-generated output dissatisfaction or expectation mismatch (since results vary based on user input and system design)
3. Subscription Cancellations
You can cancel your recurring subscription at any time through your account or by contacting support.
If canceled before the next billing cycle: You will not be charged further.
If canceled after renewal: The current billing cycle will remain active until it ends; refunds will not be issued for unused time.
4. Refund Process
To request a refund, please contact our support team at info@epointai.com with:
Your full name
Order ID or transaction number
Payment method used
A short explanation of the issue
If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or card provider.
5. Third-Party Payments
If you purchased a service or subscription through a third-party platform (such as an app store or payment partner), please refer to their refund policies.
Epoint AI cannot process refunds made through third-party vendors directly.
6. Policy Updates
Epoint AI reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a new “Last Updated” date.
Continued use of our Services after updates means you accept the revised policy.
7. Contact Information
If you have any questions regarding this Refund Policy or your eligibility for a refund, please contact us at:
Epoint AI LLC
📧 Email: info@epointai.com
🏢 Address: 6663 Narcoossee Rd Suite C Orlando florida 32822
📞 Phone: (407) 675-0860